General Terms and Conditions

General Terms and Conditions

1. General provisions

The user navigating in this area accesses CucinaLi ( The navigation and transmission of a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site itself indicated therein.

These General Terms and Conditions of Sale apply to the sale of products and the provision of services with exclusive reference to purchases made on the CucinaLi website in accordance with the provisions of :

CucinaLi – Andrea Rapanaro

The user is required, before accessing the products and services provided by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.

The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which CucinaLi reserves the right to modify unilaterally and without prior notice.

It is possible to use the site and therefore access products and services provided by the same and the purchase of these in the following languages:


2. Subject

These General Terms and Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders for goods and services on CucinaLi and do not regulate the supply of services or the sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.

Before placing orders and purchasing products and services from different subjects, we suggest you check their conditions of sale.

3. Conclusion of the contract

To conclude the purchase contract, it will be necessary to fill in the order form in electronic format and send it following the relevant instructions.

It contains a reference to the General Conditions of Sale, information on each service purchased and images of each product and its price, the means of payment that can be used and how to deliver the products purchased. The seller is not responsible for the possible inadequacy of the graphic representations of products shown if due to technical reasons, since the representations are merely illustrative.

Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.

The contract is concluded when the seller receives the order form, after verifying the correctness of the data contained therein.

The buyer will be obliged to pay the price from the moment the online order procedure is completed. This will be done by clicking on the button: “place order” at the end of the wizard.

Once the contract has been concluded, the seller takes charge of the order for its processing.

4. Registered users

In completing the registration procedures, the user is obliged to follow the instructions on the site and to provide their personal data in a correct and truthful manner.

Confirmation will in any case exonerate CucinaLi from any responsibility regarding the data provided by the user. The user undertakes to promptly inform CucinaLi of any change in their data at any time communicated.

If the user communicates incorrect or incomplete data or even if there is a dispute by the parties concerned about the payments made, CucinaLi shall have the right not to activate or to suspend the service until the relevant deficiencies have been remedied.

On the occasion of the first request for activation of a profile by the user, CucinaLi will assign the same user name and password. The latter acknowledges that such identifiers constitute the system for validating the user’s access to the Services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him/her and will be binding on him/her.

The user undertakes to maintain the secrecy of his/her access data and to keep them with due care and diligence and not to transfer them even temporarily to third parties.

5. Products offered

CucinaLi commercializes:

Balancing software for ice cream (the offer is detailed at

6. Methods of payment and prices

The price will be the one indicated from time to time on the site, unless there is a manifest error.

In case of error CucinaLi will inform the buyer as soon as possible allowing the order confirmation at the right amount or cancellation. In any case, CucinaLi will not be obliged to supply the goods sold at the lower price incorrectly indicated.

The prices of the site are intended as final prices. Prices may change at any time. Changes do not concern orders for which an order confirmation has already been sent.

Once the products have been selected, they will be added to the shopping cart. It is sufficient to follow the purchase instructions, entering or verifying the required information at each step of the process. The details of the order can be modified before payment.

Payment can be made by Paypal or Credit Card. The credit cards accepted are all those supported by the “” platform.

7. Delivery

The products marketed by CucinaLi are of a digital nature on non-material media and therefore delivery is only made electronically via email and direct link to the file. The links to the purchased files are valid until the expiry of the free update period, specified on the page of each product under “free update period”.

8. Passing of risk

The risks relating to the products shall pass to the purchaser from the time of delivery. Ownership of the products shall be deemed to have been acquired upon receipt of full payment of all amounts due in relation to the products.

9. Waiver of Withdrawal

Since these are digital supplies on non-material media and therefore physically non-returnable, the purchaser waives the right of withdrawal with the confirmation of the purchase order.

10. Complaints

The purchaser is required to read the information on the compatibility of the balancing software in the description of each product. CucinaLi will not be liable for problems arising from failure to read this information.

In case of technical or other problems, please consult the support page, where all the necessary documentation and a link to the contact form are available.

11. Data processing

The buyer gives his consent to the protection of his personal data provided to CucinaLi with his registration. The purchaser’s personal data are safeguarded solely for commercial purposes and the handling of further orders for the same and are under no circumstances and for no reason transferred to third parties.

CucinaLi reserves the right to send to its customers through various communication channels (mail, post) information of various kinds and advertising promotions of the products promoted and sold on its website.

12. Safeguard clause

Should one of the clauses of these General Conditions of Sale be null and void for any reason whatsoever, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

13. Contacts

Any request for information can be sent by email to [email protected] or by post to the following address:

Andrea Rapanaro
Via Madonna della Salute 49
CH-6900 Massagno

14. Applicable law and place of jurisdiction

The sales contract between the customer and the seller is governed by Swiss law. For the settlement of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, the territorial jurisdiction is exclusively that of the Court of Lugano.

15. Last Update

These conditions were updated on 02/01/2018.